Delivery

All orders received will be dispatched the next working day (depending on stock availability and/or order confirmation). Orders are processed and shipped on working days only (Monday through Friday, excluding public holidays). During promotional periods please allow up to 2 business days for your order to be processed and shipped. Bondi Sands will not be held responsible for refunding items lost, damaged or stolen during transit.

For any questions, please reach out to our friendly Customer Care Team

Tracking Your Order

To track your order, please click HERE or please contact our Customer Care Team should you have any queries or concerns relating to your order. 

USA Delivery

Retail Orders

• Standard Delivery (UPS, 3-5 Business Days) is FREE for all orders over $50, otherwise a flat rate of $5 applies.

• Express Delivery (UPS, 1-3 Business Days) is also available - flat rate of $20 applies. 

Professional Orders

• Standard Delivery (UPS, 3-5 Business Days) is FREE for all orders over $250, otherwise, a flat rate of $15 applies.

Mexico Delivery

• Standard Delivery (UPS, 4-10 Business Days) - US$10 or FREE for all orders over US$100.

Canada Delivery

• Standard Delivery (8-14 Business Days) - shipping prices vary or FREE for all orders over $75CAD

• You can also shop in store and online at Shoppers Drug Mart Shop Now

*Please note that orders shipping to Canada may incur customs duties and taxes* which are required to be paid by the customer. This will display at checkout and may vary dependent on your Province. All customs duties and taxes are enforced by local governments and are in no way connected or controlled by Bondi Sands. Please reach out to our support team at info@bondisands.com if you do have any questions. 

Please Note

Aerosols cannot be shipped to the following regions: Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands

Orders cannot be shipped to PO Boxes or APO/FPO/DPO addresses.

Orders destined for U.S. Territories are delivered within 14-21 business days of the order's ship date and may not be eligible for express service. Delivery for some locations in Alaska and Hawaii may take up to 14 business days and may not be eligible for express service.

Please note there may be the occasional customs or courier delay which could affect the delivery timeframe.

All orders are sent via courier and are fully trackable; It is suggested that you provide a delivery address where a person will be available to accept your delivery between 9 – 5PM. Otherwise, your parcel will be re-directed to the nearest post office/depot for collection. All orders are dispatched by the next business day and delivered within 7 business days. Delivery during peak periods such as Public Holidays, Christmas and promotional periods can experience longer delivery times.

In the event of a dispute between Bondi Sands and its customer about an order made on the bondisands.com website, the data registered by Bondi Sands will be conclusive proof of the details of the transaction. If you do not receive a confirmation email within 24 hours of placing your order please contact info@bondisands.com